The Compliance Committee holds a meeting with representatives of the Central Bank of the Republic of Kosovo.
The Compliance Committee of the Kosovo Banking Association and representatives of the Central Bank of the Republic of Kosovo held a meeting to discuss the new regulation on handling customer complaints.
This new regulation aims to improve transparency and customer trust in financial institutions by establishing high standards for the fair and equal treatment of complaints. During the meeting, the work done on the new draft regulation, which is based on best international practices, was appreciated. The banking sector will continue to cooperate and provide support until this regulation is finalized.
This important step will contribute to enhancing banking services and protecting consumer rights.